If you’ve recently updated WordPress from version 6.5.5 to 6.6.1 and are using the Event Espresso plugin, you might encounter the following error:
“The requested Gateway module file could not be found or is not readable due to file permissions.”
This error can prevent ticket purchases on your website, which can be a major issue if you’re selling tickets or managing events through your site. Below, we’ll walk you through how to resolve this issue effectively.
Steps to Resolve the Issue:
- Create a Backup
Before making any changes, always create a complete backup of your website files and database. This ensures you can restore your site if anything goes wrong. - Download the Latest Version of Event Espresso
As Event Espresso is a premium plugin, log into your customer account on their website and download the latest version of the plugin.
Click here for detailed instructions on how to download the latest version of Event Espresso. - Upload the Updated Plugin File
- Go to your WordPress Admin area.
- Navigate to Plugins > Add New > Upload Plugin.
- Upload the latest Event Espresso plugin file you downloaded earlier.
- Replace the Existing Plugin Files
When uploading the file, you’ll receive a prompt that the plugin already exists. Select the option to Replace the current plugin files. - Activate the Plugin
Once the new version is uploaded and installed, activate the plugin.
By following these steps, the error should be resolved, and ticket purchases will function as expected again.
Categories:
Plugin Issues